HCare

All posts tagged HCare

PRESS RELEASE – GRAND PRAIRIE, Texas, Oct. 15, 2020

Air Methods Corporation – the largest civil operator of Airbus helicopters worldwide with more than 450 aircraft in operation – has signed a $24 million, five-year HCare Smart support contract with Airbus Helicopters, Inc. to cover its fleet of 31 EC145 helicopters.

“This is the first of what we hope to be multiple HCare contracts, which allows us to partner with Airbus to drive safety, reliability, and cost targets for our customer base,” said Leo Morrissette, EVP of Operations for Air Methods. “This contract provides us peace of mind knowing that we are working with the manufacturer, to provide a higher level of service, and responsiveness for our patients.”

This is Air Methods’ first HCare contract with Airbus, and discussions are underway to extend similar support coverage to other aircraft models in the Air Methods fleet, which also includes the H125, H130, H135 and H145.  Air Methods is the leading air medical service provider, delivering lifesaving care to more than 70,000 people every year. With nearly 40 years of air medical experience, Air Methods is the preferred partner for hospitals and one of the largest community-based providers of air medical services. Air Methods has a fleet of owned, leased, or maintained aircraft with more than 450 aircraft.

“Air Methods is a key and trusted member of the Airbus family, and we’re extremely proud to help support the life-saving air medical operations they carry out on a daily basis all over the country,” said Anthony Baker, vice president of Customer Support at Airbus Helicopters, Inc. “With nose-to-tail airframe coverage for their EC145 fleet, we will collaborate with Air Methods to  support efficient management, streamline costs and eliminate surprises, with the intent of increasing operational availability and allowing Air Methods to focus its resources on its core business of fully supporting its customer base.” 

HCare is Airbus Helicopters’ comprehensive services offering, delivering tailor-made and competitive solutions to customers. It spans five domains: material management, helicopter maintenance, technical support, training and flight operations, and connected services, with experts available on-call 24/7. The HCare material management service starts out with Easy (on-request catalogue services) and Smart (four by-the-hour options), before progressively building up to Infinite (full availability commitments).

HELI-EXPO 2016 – PRESS RELEASE

Airbus Helicopters boosts its HCare material support offer.

  • Simplified and reshaped offer to better serve customers
  • New HCare Smart by the hour contracts
  • HCare Easy Repair now covers more than 800 components

Louisville, Kentucky (USA), 3 March 2016 – Through the launch of HCare, Airbus Helicopters simplified and reshaped its material support services to provide a more easy-to-use service, performance guarantees, competitive pricing and larger coverage. The objective of the enhanced Material Support offer is to enable operators to be the most agile and competitive in the market place thanks to controlled costs, a reduced administrative burden, secured mission success and a reliable supply.

“The HCare Material Management offer is a key area in which we innovate to improve on a daily basis,” said Matthieu Louvot, Executive Vice President of Customer Support & Services at Airbus Helicopters. “HCare transforms the vast improvements we are making in our operations into firm commitments to our customers.”

The numerous enhancements include:

  • The Easy Repair secured turnaround time offer, which now covers 800 components across the range, meeting the vast majority of customers’ repair needs
  • HCare Smart “by the hour” contracts, which have been reshaped around customers’ evolving needs:

o   Lower minimum hours

o   Larger discounts during the warranty period

o   No buy-in needed for single-engine aircraft & flexible buy-in possibilities for light twin-engines

o   Binding performance commitments from Airbus Helicopters

o   Fleet availability support for larger fleets of more than 10 aircraft

HCare is fully tuned in to the expectations of light single and light twin operators and through this new offer, bringing them a crucial business edge on the marketplace.

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